Soul Journeys will arrange tickets, bookings and reservations, only as an agent for its clients, who accept the same subject to these Terms and Conditions below.

Reservations & Payment for Tour Bookings

• A non-refundable deposit per person, relating to the size and nature of a trip will be required when booking any of the trips. On receipt of your deposit, a confirmation e-mail will be sent to you. The deposit received for a tour shall be deemed as an acceptance of the full terms and conditions for Soul Journeys.
• The balance of the 50% deposit will then be payable with the final balance due 8 weeks prior to departure.
• Soul Journeys reserves the right to adjust the fixed advertised price of any trip to accommodate any exchange rate, hotel, airline or other increases until full payment has been received.
• The cost of the tours is based on a minimum of 12 persons and a maximum of 20 persons. Final payment must be made 8 weeks prior to departure.

Methods of Payment

• Soul Journeys accepts payments in cash, cheque (with 10 day bank clearance) and preferably bank transfer.
• An additional 7% of any total tour price will be charged for credit card payments.
• For any individual payment structures, please contact us and we will try our best to accommodate you.

Cancellation & Refunds

• Soul Journeys must be notified of any cancellation and cannot be held liable for all loss, damages and expenses incurred by such a cancellation.
• Soul Journeys shall be under no obligation to refund the client any monies until the company has computed all costs incurred and Soul Journeys will be entitled to deduct any commission and/or profit it would have earned had the client not cancelled.
• If any tour does not achieve minimum participation, Soul Journeys reserves the right to cancel the tour and will offer participants the opportunity to join a similar tour or wait for the minimum people to join the same tour within a year.
• Once the booking has been confirmed with an initial deposit up to 6 weeks prior to departure, the deposit will be forfeited.  Thereafter the following will apply:

6 weeks prior:   30% of total tour price
4 weeks prior:   50% of total tour price
3 weeks prior:   70% of total tour price
2 weeks prior:   80% of total tour price
1 week prior:   100% of total tour price

• Amendments and all cancellations en route must be made with our overseas operators directly and this may incur additional fees which will be payable by the client directly to the operators.
• Soul Journeys reserves the right to cancel your booking prior to departure, where in its discretion, circumstances justify cancellation. If this is of no fault of the client’s, the total price will be refunded.

Delays

Soul Journeys will not be held responsible or liable for any delays prior to or during any tour due to technical problems, strikes, lock-outs, weather conditions, any foreseen or unforeseen circumstances and all the related additional expenses or unscheduled extensions will be for the client’s account. 

Travel Documents

• Documentation will be prepared once full and final payment is received.
• Each client will be personally responsible for ensuring they have the correct documentation and have complied with the necessary health, passport and visa requirements prior to departure.
• Soul Journeys cannot be held responsible for the loss of any passport, airline ticket or documentation by a third party including visa agents or courier companies.

Responsibility

• While Soul Journeys will make every effort to ensure that any tour will be carried out in the most efficient and effective way possible, they will not be held responsible for any error or omissions by the provision of the suppliers.
• The flight tickets during the tour will constitute the sale between the passenger and the airline. Soul Journeys will not be liable for any loss, damage, or injury arriving from air travel.
• Soul Journeys will accept your booking on a basis that it will not be liable for any loss, harm, delay, injury or even death to person or property however caused.
• Soul Journeys reserves the right to decline the acceptance of any person in any of the tours.

Health & Insurance

• We suggest that our clients take out insurance for medical cover, loss of baggage, trip cancellation or default when booking on a tour. Soul Journeys will not be held liable for any loss, damage or injury sustained in the course of the tour.
• The client may take out additional insurances over and above the travel insurance offered by Soul Journeys.
• We also suggest that a travel clinic is consulted to ensure that the client has complied with all vaccinations, inoculations or health regulations that are necessary to enter the relevant country, city or town.

Tour Costs

The costs vary according to country and/or city. Please see each itinerary for relevant costs. The costs are subject to the rand/dollar exchange rate, airline and hotel increases until full payment has been received. Any additional arrangements required by travellers from other countries can be organised by Soul Journeys at your request. Tour costs are based on group rates and no refunds will be given for unutilized services. Soul Journey reserves the right to substitute hotels of a similar category.

Finally we would like to thank our clients for supporting Soul Journeys and wish you all the most fulfilling, transformational and uplifting experiences while you embark on your journeys of the soul.

Please contact us should you require any further information or details relating to the above terms and conditions and we will happily assist you.
 

Home | Terms & Conditions | Registration Form | Contacts

Copyrights © Soul Journeys 2007